Author: <span>Marguerite Ham</span>

Crucial Conversations with the S Style

If you’re a high S, here’s how you relate… …to a high D: People with the D style like to get right to the point. They’re willing to be straightforward and even blunt at times in the interest of making rapid process. You’re more likely to be tactful and soft-spoken, so they may dominate discussions with you. While they may not see this as a problem, you probably feel somewhat intimidated by them. At the same time, they may become frustrated by your unwillingness to speak up. Strategies: When trying to connect, avoid appearing too hesitant and indecisive. Remember that they appreciate a direct approach, so don’t be afraid to tell them what you’re thinking. Be prepared for their candor. When solving problems, avoid appearing hesitant or indecisive. Be willing to take a stronger stance. Speak up to make sure you have a voice in the solution. If things get tense, avoid giving in to their demands just to regain harmony. Know that hiding your true feelings could be more harmful than speaking candidly. Be aware that they will reciprocate when you challenge them, and they may be more aggressive. …to an I style: People with the Ii’ style are …

Crucial Conversations with the I style

If you’re a high I, here’s how you relate… …to a high D: People with the D style like to get right to the point. They’re probably straightforward and even blunt at times, while you’re more likely to spend time building friendly relationships rather than focusing quickly on the bottom line. As a result, they may become frustrated if you spend too much time socializing, and you may sometimes take their frankness personally. Strategies: When trying to connect, minimize small talk, and dig right into business. Avoid taking it personally when they ignore efforts to be friendly and go directly to topics at hand. Show them how your people-focused approach can bring bottom-line results. When solving problems, avoid emphasizing other people’s feelings at the expense of finding workable answers. Refrain from suggesting unrealistically positive scenarios Take time to consider whether your speedy decisions might cause more problems in the future. If things get tense, don’t brush problems under the rug just to keep things friendly. Avoid interpreting their directness as a personal attack. State your points objectively rather than lashing out emotionally. …to another I style: People with the ‘I’ style thrive in high-energy settings where they can work collaboratively …

Crucial Conversations with the D Style

If you’re a high D, here’s how you relate to each of the styles: …to another high D: People with the D style like to get right to the point. They want things to happen quickly and don’t want to spend a lot of time dwelling on specifics. Because both of you tend to be straightforward, you may try to clear the air and get things moving. But since you share a strong-willed and competitive nature, you may overwhelm each other’s ideas with your own opinions. As a result, neither of you may listen to what the other has to say.  Each and every person has a sacred point of view and deserves to be heard and understood.  Strategies: Focus on dialogue rather than talking over each other. Don’t push back too forcefully if they get assertive. Give them time to present their case without interrupting before offering your own ideas. When solving problems, don’t be so insistent on your own solutions that you dismiss the merit of their ideas. Remember that the goal is to solve problems, not to win as an individual. Be willing to compromise at times. If things get tense, address the situation directly but avoid …

Mastering Difficult Conversations

One of the things I hear quite often from Leaders and Managers at all levels:   “I have to have a Crucial Conversation with someone, and I don’t know how…” This is understandable. Crucial conversations can be difficult. But they are key to helping your team improve performance. As a leader, one of the most important and valuable tools you can develop is the ability to have effective Crucial Conversations with those you lead and manage.  There’s a link below to a brief video by James Robbins on “How to Challenge an Employee”.  This video talks about the “emotional science” behind a conversation with a person asking them to “up their game!”  This is difficult for both people involved in the conversation.  Both manager and employee have an emotional spike that is directly connected to FEAR and/or ANGER!  Some of the emotional spikes/thoughts both parties may have: Emotional Spike For the Manager/Leader: How do I start the conversation? What do I say? Will I hurt their feelings? How do I tell them they are not doing a great job, I need them to step up? Will they still want to work here? How do I ask them to increase their performance? Will …

Apathy … Sooner or Later

Sooner or later, Apathy strikes!  It may show up in our personal lives, and it may show up in our professional lives.  And, as we know, if we have a personal challenge it can, and most likely will, creep into our professional lives as well.  So, it is important to be self-aware of when you are having these feelings and dig into their root cause.  By definition, apathy is where we feel a lack of motivation, incentive, and enthusiasm, not just for work, but for many areas in our lives.  Typically, many factors contribute to these feelings, including circumstances and conditions around us.  When we succumb to some of the negative aspects of these circumstances, we tend to lose hope. Self awareness is key Here are some root causes of apathy, that may be contributing to your personal feelings: Stress Disappointment Difficulty in reaching personal and/or professional goals Loss of faith in yourself or others My research shows that if one does not identify the root cause and move through it, apathy can lead to deeper, more destructive feelings like guilt, shame and self-pity.  That is not where we want to go!  Apathy is a temporary state of being – …

Reasons People Don’t Take Action & How to Get them Moving

With the start of 2017, many of us think about the goals we want to accomplish this year and beyond.  If we manage or lead others, we are also helping others set and reach their goals.  As a coach, I am often asked/told, “How do I get ‘Name’ to take action?” or, “No matter what I do or say, this person does not take action!”  I have found through 15+ years of coaching that there are three main reasons human beings don’t take action.  Missing Skill Out of my Control Psychological Block If you have someone who is not executing or taking action, here are some coaching questions you can ask to identify the block: Questions to ask about each situation:                     What missing skill, training, tools or knowledge do you need? What is out of your control?  What is in your control? What is holding you back from taking this action? Missing skill:  Training or knowledge is an easy fix.  Get them the training, tools and/or information they need to be successful. Out of their Control:  An example of this is:  There are three people working on a project, Person A has completed their part, it is now sitting on …

Leaders Listen, Laugh, and Love

I have been working with “leaders” for a long time – over 30 years.  Wow!  The time has flown by and what a learning journey it has been and continues to be every day! I have worked with some amazing leaders, who were and continue to be my teachers, mentors, and coaches.  These people continue to challenge me to be more self aware and continuously challenge myself to a higher level of accountability and growth.  Thank you! There are three important skills a leader brings to their organization to encourage growth in their organizations:   Listening, Laughing and Loving. Listen Seek first to understand, then to be understood. Stephen Covey We live in a very “noisy” society.  Everyone and everything is clamoring for our attention and they all seem to be getting louder and louder (Social Media, Podcasts, Blogs, Traditional Media, Emails, Texts…).  There is a lot being said, but how many of us are truly listening? What does listening as a leader mean?  It means using Pareto’s 80/20 rule.  Listen 80%, Talk 20%.  This is not an easy task!  When we take the time to listen to our staff, we are telling them they are important, we value them and …

Frogs and Tomatoes Beat Procrastination

How many of you spent time creating goals for 2016?  How many of your goals fell by the wayside  because of PROCRASTINATION and anxiety about not having enough time? Wouldn’t it be great to have a strategy to deal with procrastination and make some real progress, particularly on those goals you don’t really enjoy? Find Your Frogs and Eat Them! In his best-selling book “Eat That Frog!”, Brian Tracy talks about “Eating the Frog First”.  The “Frog” represents the task or goal you least want to tackle or get started on.  Here is strategy about how to tackle “the frogs” in your life.  He suggests that you Eat the Frog First to start your day. That way, it is off your plate, and you don’t have a “frog” sitting on your shoulder.  Combining this technique with the time-management technique below could be a winning combination for Getting Things Done, accomplishing your new goals in 2017, and actually overcoming procrastination. Fight Procrastination with Tomatoes The Pomodoro Technique was developed by Francesco Cirillo in the late 1980s to help people break down tasks into manageable work units and stay on task to complete them. The core of the technique is the belief that …

Shifting Our Mindset

7 Ways to Shift your Mindset as a Leader Shifting our mindset from “how does this impact me” to “what is the greater good for the greatest number of people” is not an easy shift!  It takes time for most to let go of old and outworn beliefs and thoughts and replace them with new life-affirming mindsets. But this kind of change can have a great impact on the organization as a whole.  For leaders of the future, the following seven shifts may be good places to start in the workplace. Shifting our Attention:  From and To 1.  Sickness to Well-being Concentrate and invest in physical, emotional, mental, and spiritual well-being.  How many people are well and have true life balance? Celebrate wellness, and set targets around well-being.   Focusing attention and energy upon absence and sickness means it is created and prolonged.  Focus on what we want to create consciously, a culture of Well-Being, personally and professionally. 2.  Scarcity to Abundance Instead of cutting costs, settling for second best, or laying off employees, develop possibilities of generating ways to grow and increase wealth. Be generous and don’t allow FEAR or guilt about finances be the decision-maker.  Think through changes strategically and …

Use an Elephant to Improve Communication

How many times have you been in a meeting and know there is something that needs to be said (everyone is feeling/sensing it) and no one is talking about it???  This leads to communication break downs within organizations, which can negatively impact productivity, effectiveness, relationships, success and fulfillment in the workplace. What can we do about it?  You got it! Talk about the Elephant in the Room! What’s the elephant? In case you haven’t heard the term before: “Elephant in the room” or ” Elephant in the living room ‘ is a metaphorical idiom for an obvious truth that is going unaddressed. The idiomatic expression also applies to an obvious problem or risk no one wants to discuss. Wikipedia definitions The term refers to a question, problem, solution, or controversial issue which is obvious to everyone who knows about the situation, but which is deliberately ignored because to do otherwise would cause great embarrassment, or trigger arguments or is simply taboo. The idiom can imply a value judgment that the issue ought to be discussed openly, or it can simply be an acknowledgment that the issue is there and not going to go away by itself. This idiomatic phrase is applicable when a subject is emotionally charged; and the people who might …