Energize Your Workplace with Empathy

by Marguerite Ham I have often been asked “What is the difference between empathy & sympathy?” Although they are similar, they do have different meanings, especially when it comes to the workplace. Empathy is a great quality to develop to improve your leadership skills by building meaningful relationships with those …

Mastering Difficult Conversations

One of the things I hear quite often from Leaders and Managers at all levels:   “I have to have a Crucial Conversation with someone, and I don’t know how…” This is understandable. Crucial conversations can be difficult. But they are key to helping your team improve performance. As a leader, one …

Use an Elephant to Improve Communication

How many times have you been in a meeting and know there is something that needs to be said (everyone is feeling/sensing it) and no one is talking about it???  This leads to communication break downs within organizations, which can negatively impact productivity, effectiveness, relationships, success and fulfillment in the …

Acting It Out Instead of Talking It Out

Crucial conversations in the workplace are critical to success and a healthy culture.  When truths need to be shared but they are not, negative energy builds and we start talking about others instead of to the personwhere the communication breakdown occurred.   When we choose not to talk to the person where the misunderstanding has occurred we have …